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CONTACT INFO
If you have any questions regarding your purchase, don't hesitate to reach out to us — we’re happy to assist you!
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FREQUENTLY ASKED QUESTIONS
Are the products presented in the store original?
Yes, we sell only 100% original products from trusted suppliers and official distributors.
We closely monitor the quality and authenticity of all products.
What payment methods are available?
We accept:
Credit and debit cards (Visa, Mastercard)
PayPal
Google Pay
Bank transfer (for EU customers).
All transactions are processed through a secure connection.
You can find detailed information on our PAYMENT & DELIVERY page.
Can I cancel or change an order?
If your order has not yet been shipped, you can cancel or change it by writing to us as soon as possible.
Once it has been dispatched, it is not possible to cancel.
Is an invoice provided?
Yes, each order is accompanied by an invoice with the names, quantities and costs of the goods. The document is sent to your
e-mail after the order has been shipped to you.
Which countries do you ship to?
We ship orders throughout Spain and to all countries in the European Union. We do not deliver outside the European Union.
What is the expiration date of the products?
All products have an up-to-date expiration date. We monitor the freshness of products and never ship products with expired shelf life.
Can I return an item?
Returns are only possible if you have received a damaged or incorrectly shipped item. Returns must be agreed with our support team within 14 days of receiving the package.