Faq
FAQ
Welcome to BeautyDreamMart! Here you will find answers to the most popular questions about shipping, payment, returns and more.
If you don’t find the information you need, contact our support team, we’re always happy to help.
Are the products presented in the store original?
Yes, we sell only 100% original products from trusted suppliers and official distributors.
We closely monitor the quality and authenticity of all products.
How is shipping done and how long does it take?
We deliver orders throughout Spain and to EU countries. Delivery times depend on the region:
Spain: 2-7 working days
EU countries: 2-5 working days
Times may vary depending on the postal service you choose and the destination.
After shipment you will receive a tracking number to track your parcel.
You can find detailed information on our PAYMENT & DELIVERY page.
What payment methods are available?
We accept:
Credit and debit cards (Visa, Mastercard)
PayPal
Google Pay
Bank transfer (for EU customers).
All transactions are processed through a secure connection.
You can find detailed information on our PAYMENT & DELIVERY page.
Can I cancel or change an order?
If your order has not yet been shipped, you can cancel or change it by writing to us as soon as possible.
Once it has been dispatched, it is not possible to cancel.
How are orders packaged?
Each order is carefully packaged to protect the goods in transit. We use protective materials and boxes appropriate for the size
and type of product.
Is an invoice provided?
Yes, each order is accompanied by an invoice with the names, quantities and costs of the goods. The document is sent to your
e-mail after the order has been shipped to you.
Which countries do you ship to?
We ship orders throughout Spain and to all countries in the European Union. We do not deliver outside the European Union.
What is the expiration date of the products?
All products have an up-to-date expiration date. We monitor the freshness of products and never ship products with expired shelf life.
Do I need to register to place an order?
Yes, you need to register to place an order. During checkout, the system will prompt you to enter your name, e-mail address,
payment address and shipping address. After that you will be able to pay for your order.
Registration also simplifies the process of repeat purchases – your data is saved and you don’t have to enter it again.
In addition, registered users can use the wishlist and receive personalized offers.
What should I do if I have not received my parcel?
If more than the specified delivery time has passed and the parcel has not arrived, please contact us. We will promptly contact
the transportation company, check the status of the shipment and solve the problem. We are always on the client’s side and are interested in you receiving your order.
How do I track my order?
After shipment you will receive an email with a tracking number and a link to the courier service website. You can also track the status of your order through your personal cabinet.
I received a damaged product. What should I do?
Please take a photo of the packaging and goods and contact us within 48 hours of receipt. We will offer a solution – exchange, compensation or refund depending on the situation. You can read about such cases in detail on the GUARANTEE page.
Can I return an item?
Returns are only possible if you have received a damaged or incorrectly shipped item. Returns must be agreed with our support team within 14 days of receiving the package.
If you still have any questions – don’t hesitate to write to us! Our team will be happy to help you.